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Handling Difficult Conversations

Everyday, we hear about verbal altercations that escalated seemingly beyond a manageable level. In this class, learn to tackle difficult and frustrating conversations in a way that leaves both parties feeling at peace with the discussion. Having mediated or overseen more than 10,000 cases, Carol Barkes, will share lessons learned along the way. In this engaging and interactive class you will learn, ponder, practice and take new skills.
Course ID/# : 126/WOET 113
Tuition: $249.00



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