Customer Experience Workshop: Mastering Face-to-Face Service Standards


Course number : WOET 135    ID : 5503   

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Customer Experience Workshop: Mastering Face-to-Face Service Standards

Customer service isn’t a department; it’s a standard of work that every team member upholds, from the job site to the front office. This course provides practical communication tools for those entering the workforce or anyone interacting with customers daily.

Core Objectives
  • The Business Impact: Understand how clear, professional communication directly affects company reputation and repeat business.
  • Service Standards: Identify and practice the specific traits of high-quality customer interactions through hands-on role-playing.
  • Conflict Resolution: Learn techniques to manage difficult conversations and turn frustrated clients into loyal customers.
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Class Details

1 Session(s)
Weekly - Thu

Location
HSHS-Health Science Human Services Building

Instructor
Heather Hunter 

Tuition:  $99.00

Registration Closes On
Tuesday, November 17, 2026 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s) Instructional Method
11/19/2026 - 11/19/2026 Weekly - Thu 04:00 PM - 06:00 PM Twin Falls, HSHS-Health Science Human Services Building  Map, Room: 240-Classroom Heather Hunter  Classroom

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